Heal Thyself – Can VW Dealers Fix Customer Service Issues

I have been told I have a slightly irrational love of Volkswagens. I love their cars, believe in their core values and hopefully, will be a life long customer. I am however no fan boy. I will be the first to acknowledge VW’s few faults and shortcomings. As their biggest fan, I may also be their biggest critic.

The biggest complaint I have ever had with VW isn’t directly their fault. VW dealerships are generally some of the worst in the business. Taking a car in for service quickly turns into a test of one’s patience and restraint. The problem just seems to escalate when you add in factors like performance modifications or little things like expecting them to actually fix the car correctly the first time.